Contact us
Contact BuyPlayConsole
Questions about an order, an account, or onboarding? We’re here around the clock.
Support Hours
24/7, every day of the year.
Order, onboarding and publishing questions all welcome.
Before You Reach Out
Share these details so we can help faster.
- Your order number or the email address used at checkout.
- Which account type you ordered (fresh, 1-year or 2-year-old).
- A short description of the issue, or the question you have before ordering.
- Screenshots of any error message, if you’ve already started onboarding.
Contact FAQs
Quick answers about reaching our team.
How fast will I get a reply?
Email replies arrive within 24 hours, and Telegram messages are usually answered much faster during active hours.
Can I request a refund through this page?
Yes. Email or message us with your order number and we will process eligible refunds under our Refund Policy.
Do you support bulk or business orders?
Yes. Message our team on Telegram with the quantity and account type you need and we will put together a custom quote.
Not Sure Which Account to Pick?
Tell us about the app you want to publish and we’ll recommend a fresh, 1-year or 2-year-old account to match your launch plan.
Talk to Support